The terms and conditions below apply to all coaching services provided by Amanda James (“the coach”), to any individual or
organisation (“the client”) and constitute the contract for the service to be provided by Amanda James for the client. The term ‘coaching’ as here used covers life coaching, relationship coaching, personal coaching, personal development, executive coaching and business coaching for clients.
In the spirit of good practice, when you are purchasing coaching services from me, I ask you to confirm that you have read and agreed to each statement below and that you wish to proceed.
Coaching Disclaimer
In committing to life coaching with me, you acknowledge the following:
You understand that the coaching services you will be receiving from your Coach are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. You also understand that your Coach is not acting as a mental health counsellor or a medical professional.
For legal purposes, you understand that coaching is currently an unregulated industry and that your Coach is not “licensed “by any UK body even though the sessions may take place in England or elsewhere in English.
You understand and agree that you are fully responsible for your well-being during your coaching sessions and subsequently, including your choices and decisions.
You understand that all comments and ideas offered by your Coach are solely for the purpose of aiding you in achieving the defined goals you create with your Coach. You have the ability to give your informed consent, and hereby give such consent to your coach to assist you in achieving such goals and understand that results are not guaranteed.
Data Protection
You understand that your Coach will protect your information as confidential unless you state otherwise in writing. (See Privacy Policy)
Data Security
You understand that the use of technology is not always secure and you accept the risks of confidentiality in the use of email, text, phone, WhatsApp, Skype and any other technology.
Terms & Conditions
The coaching schedule will be arranged between the Coach and the client and can be booked up to 3 months in advance. Amanda will recommend the frequency of coaching sessions based on a professional assessment of the client’s requirements. This recommendation, is not binding and may be altered and adjusted throughout the coaching journey by mutual agreement, in accordance with the terms set out in this agreement.
Where no specific number is agreed sessions will be provided on a session-by-session basis.
In return for the fees payable by the client (or by a third party on their behalf), Amanda agrees to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an
agent acting on behalf of the client).
The date that the first coaching session takes place shall be deemed to be the start date for the service. Where any client is unhappy with any of the terms and conditions, they can contact Amanda to discuss any concerns and see if they can be resolved before the first coaching session. Participation by any individual in the first coaching session constitutes
acceptance of these terms and conditions.
Format of Sessions
Sessions can be conducted in person if within a 10-mile radius to Woking, Surrey. Or by Zoom, phone, Skype, FaceTime audio, WhatsApp audio or by telephone direct. In all cases the client is responsible for calling the coach. The coach is open to other formats by mutual agreement. Amanda is responsible for ensuring that she is available for consultation at agreed
times. For any sessions in person, the location is decided by mutual agreement.
The length of each session set by the client at the time of booking and paid for accordingly at the time of booking. Sessions may over-run by mutual agreement and paid for retrospectively, but only if the Coach has no commitments immediately following the session.
Session Fees
Amanda’s current fees are stipulated on the website and made clear at the time of booking. She reserves the right to change these from time to time. Any payments for sessions paid in advance are honoured even if prices have risen between the point of booking and the time of session.
Payment Terms
Fees can be paid online or by bank transfer.
Receipts and/or invoices are available, and where receipts are requested by the client, they will be sent by e-mail.
Fees are payable in advance of each coaching session unless otherwise agreed (Business Coaching may allow for payment on receipt of invoice). Where payment has not been received by Amanda in advance of a coaching session Amanda is not obliged to provide the session.
Where payment is required on receipt of invoice rather than in advance, a charge may be levied for late payment.
Between Sessions
Amanda may assign the client tasks or exercises to complete between coaching sessions. There is no obligation on the client to complete these items of ‘homework’, but not doing so may slow the client’s progress in gaining improved quality of life or achieving desired outcomes.
The client may contact Amanda by phone or e-mail between sessions to seek clarification regarding anything arising from a coaching session or for administrative purposes (e.g. where a client needs to rearrange a coaching session or make a payment). Additional coaching can also be provided between sessions but there will be an additional charge for this. Amanda will always advise a client in advance if the nature of a client’s contact is likely to incur an additional charge and no such charges will be imposed without the client’s agreement.
Rearranging Sessions
If a client needs to rearrange a coaching session, they should provide at least 48 hours notice. No refunds will be given to clients for unused coaching sessions unless 48 hours notice has been given. In exceptional circumstances Amanda may need to rearrange a coaching session. In those instances she will also give the client 48 hours notice where practical.
Where a client pays for a session or sessions in advance they must have the coaching session(s) that they have paid for within 6 months of the payment or their fee is forfeited.
Confidentiality
Personal information or business information supplied by clients in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law or where action might be necessary to prevent harm to the client or someone else.
Early Termination
In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behaviour by the client, actual or potential conflict of interest, or other reasons, Amanda can decide to terminate the service to the client early or refuse or be unable to provide further coaching sessions to the client. In such a circumstance the
client will be given reasonable notice of termination by Amanda where practicable and will be refunded any advance payments made for coaching sessions not yet provided.
Responsibilities
Amanda will seek to enable the client to improve their quality of life or level of business success and to achieve their desired outcomes. Remarkable results can be achieved where clients follow a clear plan in a committed way. However, the client has sole responsibility for taking important decisions in their life or business. Amanda has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in trauma recovery, quality of life, career or business or to achieve their desired outcomes or goals.
Variation of Terms & Conditions
Where an Initial Number of Sessions is agreed, any changes to these terms and conditions intended to take effect prior to the conclusion of those Initial Number of Sessions will only have effect if agreed by both Amanda and the client and confirmed by Amanda in writing by email. In other cases, Amanda may change any of these terms or conditions including the Per Session Fee by giving the client one week’s notice in writing by e-mail of the change(s). If following receipt of such notification of change, the client no longer wishes to proceed with further coaching sessions, they may withdraw from the service
immediately by giving notice in writing by email or letter and they will then be entitled to a full refund of any fees paid in advance for coaching sessions not yet provided. Such notice will be effective on receipt by Amanda.
Feedback
Feedback about the service is welcomed and can be given during a coaching session or by writing to Amanda at